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An incident disrupts the work process, does not result in injury or damage, but should be looked as a “wake up call”. It can be thought of as the first of a series of events which could lead to a situation in which harm or damage occurs.
What is an incident? What is an accident?
Why should you investigate both?
How should you investigate?
What results are you looking for?
What are you required to do for an OSHA investigation?